1. What is the quality of your hair?

All of our hair is grade 10A quality.

     2. How many ounces come in a bundle?

   3.4 ounces 

    3. How many bundles do I need to complete a traditional sew-in?

12”-16” 2 bundles, 18”-24” 3 bundles, 24”-30” 3 to 4 bundles,  30”- 36” needs 4 to 5 bundles

     4. What is your return or exchange policy?

ALL SALES ARE FINAL! We will only EXCHANGE items AS PURCHASED in the original packaging. We do not accept any merchandise that has been ALTERED, COLORED OR WASHED. Exchanges must be within 14 days of your purchase. 

   5. How long does take to ship and process the orders?

Processing time will depend on which shipping option you choose with the  exception to backorders (out of stock) in which you will be notified. Backorders may take 3-4 weeks to be shipped out. Please allow 1-2 business days for orders to be processed before shipping. 

All orders purchased and approved before 11am will go out the same day. Orders placed after 11am will be shipped the next business day. For standard shipping ($11.95) it takes 5-9 business days for you to receive your order.

For priority shipping it takes 2 to 3 business days for you to receive your order.

For Express shipping ($37.95), if you order before 11am you will receive your order in 1-2 business days.

After your package is mailed you will receive a tracking number.

   6.How long does the hair typically last?

6 months to a year depending on care

     7. Can the hair be colored?

Yes it can, but we advise that you use a professional colorist that specializes in coloring hair extensions

    8. What color does the hair come in?

Virgin hair only comes in natural colors of the donors, which are usually light to dark shades of natural brown. We will TRY to match that the best we can. We do not guarantee color matching.

    9. What is the difference between the 5 different types of hairs?

Cambodian- Light weight fine texture of hair, dull in appearance and coarse in texture. Cambodian hair gives the appearance of being thick while proving volume.

Peruvian- Average in thickness and density. Peruvian has the ability to blend with the majority of textures of hair.

Malaysian- Is comparable to Brazilian hair in thickness and density. It will be slightly shinier and softer than Brazilian hair and offer body to your style.

Brazilian- is a thick texture of hair that will provide body and be slightly dull and coarse. Brazilian hair has been on the market the longest.

Indian- Is the finest silkiest texture of hair we offer. It is shiny and provides volume.

     10. Will my hair wave up again after I straighten it?

Yes it will, but the more you straighten the hair the more you will lose the pattern. It is important to remember that the hair is not attached to any cuticles so it no longer is receiving any nourishment, so if you continuously straighten you will relax the pattern just like you would with your own hair.

    11. Can I cut the weft?

Our wefts are not meant to be cut, if you need to cut your weft we recommend sealing the ends so that hair will not shed at point of cut.